Legal

Refund Policy

This framework should be reviewed against the actual billing model before publication.

Before a service begins

Applicable fees, scope and cancellation terms should be communicated before a customer authorises paid work.

Eligibility may depend on the service purchased, work performed, third-party licence charges and the terms presented at purchase.

Where clearly disclosed and legally permitted, completed labour, consumed licences or fully delivered services may be non-refundable.

Use our secure contact form with the customer name, service date and explanation. Do not include full payment-card information.

Approved refunds should be returned to the original payment method where practical. Processing times may vary.